Shipping policy
SHIPPING POLICY
Thank you for shopping with PRAEUR. We appreciate your support and want you to have a clear understanding of how your order will be processed and shipped.
ORDER PROCESSING
Many PRAEUR products are made or produced especially for each order. Because of this, processing and production time occurs before an order is shipped.
Processing times may vary depending on the product, order volume, availability, and fulfillment provider. Estimated processing and delivery information may be provided at checkout or with your order when available.
SHIPPING & DELIVERY
Shipping time begins after your order has completed processing and has been transferred to the shipping carrier. Delivery times are estimates and are not guaranteed.
PRAEUR is not responsible for delays caused by shipping carriers, severe weather, holidays, natural disasters, customs, incorrect delivery information, or other circumstances outside of our reasonable control.
MULTIPLE PACKAGES
Some orders may contain products produced or fulfilled by different facilities. As a result, items from the same order may arrive separately and at different times. You will not necessarily receive all items in one package.
TRACKING
When tracking information is available, it will be provided after your order ships. Please allow time for the shipping carrier's system to update after tracking information is issued.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order.
If you notice an error in your shipping address, contact PRAEUR as soon as possible. Once an order has entered production or has shipped, we may not be able to change or redirect the delivery.
Additional costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.
LOST, DAMAGED, OR INCORRECT ORDERS
If your package appears to be lost in transit, arrives damaged, or you receive an incorrect item, please contact PRAEUR as soon as possible at praeur7@gmail.com. Include your order number and details about the issue. For damaged or incorrect items, please include clear photographs when possible.
We will review the issue and work with the appropriate fulfillment provider or shipping carrier to determine the available resolution.
INTERNATIONAL ORDERS
If international shipping is offered, customers may be responsible for applicable customs duties, import taxes, fees, or other charges imposed by the destination country unless otherwise stated at checkout.
International delivery times may vary due to customs processing and other factors outside PRAEUR's control.
QUESTIONS
If you have questions about the shipping or delivery of your PRAEUR order, please contact us at:
PRAEUR
praeur7@gmail.com